Helping Clients

Local Travel Agent Continuing to Find Creative Ways to Serve Clients In the Era of COVID-19

The travel industry has been one of the hardest hit during the pandemic, but that isn’t stopping agents like Sharmanta, who are now a critical source of advocacy and up-to-the-minute travel information for anxious travelers in a continually-changing global crisis. 

Overnight, it seemed, the bottom fell out of the travel industry. Planes were grounded. Resorts and borders closed. Bookings vanished. Suddenly, all the plans people had made had to be cancelled.  

For many travel agents, this time has been understandably stressful. But even in the midst of a worldwide health and economic crisis, agents like Sharmanta are finding that their expertise is needed now more than ever. 
For starters, Dartiguenave says, agents are still booking travel. This occasionally comes as a surprise to clients, who assume all booking is halted. But in reality, says Dartiguenave, now can be a great time to plan travel.

“Some resorts are opening back up slowly and in limited ways, as it’s deemed safe to do that. There are many excellent deals to be had. And it’s possible to book well in advance, so people can begin planning their dream vacations for 2022 and even beyond, while taking advantage of great prices.”

In addition, agents like Dartiguenave are finding that their roles as consultants and advocates have become even more important. They can help travelers understand their rights, navigate the “fine print” of legal documents and waivers, understand the risks of travel, and can be a knowledgeable go-between with airlines, hotels, and resorts. When bookings collapsed in early March of 2020, for example, those who had booked with agents had someone in their corner to negotiate refunds or re-booking. And as the situation is constantly changing, Dartiguenave is also serving as a source of valuable and reliable information from health experts, industry leaders, and the hospitality industry. 

“Yes, travel has changed,”Sharmanta says. “But I want my clients to know: I’m still here. I’m open for business, and I can provide the clarity, stability, and unique expertise they need in uncertain times.” 

To learn more about Charm Travel’s range of services and to schedule, a consultation, visit http://www.charmtravel1.com. Once on the site, Please make sure to subscribe for emails. This will keep you informed of all updated travel information and perks.